Terms & Conditions

Effective Date: January 1, 2025

Last Updated: January 1, 2025

Welcome to Synthovate Professional Training. These Terms and Conditions ("Terms," "Agreement") govern your access to and use of our website located at https://synthovate.pro (the "Website") and our communication training services (collectively, the "Services").

These Terms constitute a legally binding agreement between you ("User," "you," or "your") and Synthovate Professional Training ("Company," "we," "us," or "our"), a professional training organization registered in Japan (Registration No: 00633355).

1. Acceptance of Terms

By accessing, browsing, or using our Website and Services, you:

• Acknowledge that you have read and understood these Terms
• Agree to be legally bound by these Terms and our Privacy Policy
• Represent that you are at least 18 years of age or have parental/guardian consent
• Confirm that you have the legal capacity to enter into binding contracts
• Agree to comply with all applicable laws and regulations

We reserve the right to refuse service to anyone for any reason at any time, in compliance with applicable laws.

2. Services Description

Synthovate Professional Training provides communication skills training services, including but not limited to:

2.1 Training Programs

• Interview Preparation Coaching: Personalized coaching for job interview preparation, including mock interviews, behavioral question frameworks, and salary negotiation strategies
• Public Speaking Training: Comprehensive training to develop public speaking confidence, stage presence, and audience engagement skills
• Presentation Skills Development: Instruction on creating and delivering effective business presentations with compelling narratives
• One-on-One Coaching: Customized individual coaching sessions tailored to specific client goals

2.2 Service Delivery

Services may be delivered through:

• In-person sessions at our Osaka location
• Virtual sessions via video conferencing platforms
• Hybrid arrangements combining in-person and virtual sessions
• Digital materials and resources provided electronically

2.3 Service Availability

We strive to maintain continuous service availability but do not guarantee uninterrupted access. Services may be temporarily unavailable due to:

• Scheduled maintenance
• Technical difficulties
• Force majeure events
• Circumstances beyond our reasonable control

3. User Obligations and Responsibilities

3.1 Account Registration

When registering for our Services, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your information
• Keep your account credentials confidential
• Notify us immediately of any unauthorized account access
• Accept responsibility for all activities under your account

3.2 Acceptable Use

You agree NOT to:

• Use our Services for any unlawful or fraudulent purpose
• Violate any applicable local, national, or international laws
• Infringe upon intellectual property rights of others
• Transmit malicious code, viruses, or harmful software
• Attempt to gain unauthorized access to our systems
• Harass, abuse, or harm other users or our staff
• Impersonate any person or entity
• Interfere with or disrupt our Services
• Collect or harvest information about other users
• Use our Services to distribute spam or unsolicited communications

3.3 Session Attendance

For scheduled training sessions, you agree to:

• Arrive punctually for in-person and virtual sessions
• Be prepared with any required materials
• Participate actively and professionally
• Provide advance notice for cancellations or rescheduling
• Respect our coaches' time and expertise

4. Booking and Scheduling

4.1 Consultation Requests

Free consultation requests submitted through our Website:

• Do not constitute a binding commitment to purchase services
• Will be responded to within 24-48 business hours
• Allow us to assess your needs and recommend appropriate programs

4.2 Session Scheduling

Once you book services:

• We will confirm session dates, times, and formats
• You will receive calendar invitations and necessary access information
• Sessions are scheduled based on mutual availability
• We accommodate reasonable scheduling preferences when possible

4.3 Cancellation and Rescheduling

Cancellation and rescheduling policies:

• Client Cancellations: Notify us at least 24 hours in advance to reschedule without penalty
• Late Cancellations: Cancellations with less than 24 hours' notice may result in session forfeiture
• No-Shows: Failure to attend scheduled sessions without notice results in session forfeiture
• Company Cancellations: We will provide advance notice and offer rescheduling options
• Emergency Exceptions: We consider emergency circumstances on a case-by-case basis

5. Payment Terms

5.1 Pricing

• Service prices are displayed on our Website and in program descriptions
• Prices are quoted in Japanese Yen (¥) unless otherwise specified
• Prices include applicable taxes unless stated otherwise
• We reserve the right to modify prices with notice to existing clients
• Promotional offers are subject to specific terms and conditions

5.2 Payment Methods

We accept payment through:

• Credit and debit cards
• Bank transfers
• Other payment methods as specified

All payments are processed securely through third-party payment processors. We do not store complete credit card information on our servers.

5.3 Payment Schedule

• Full Payment: Payment in full may be required before service commencement
• Deposit: Some programs require an initial deposit with remaining balance due before sessions begin
• Installments: Payment plans may be available for comprehensive programs

5.4 Late Payment

Failure to make timely payments may result in:

• Suspension of services until payment is received
• Late payment fees as specified in your service agreement
• Cancellation of remaining sessions
• Collection actions in accordance with applicable law

6. Refund Policy

Our detailed refund policy is outlined in our separate Refund Policy document. Key points include:

• Refund eligibility depends on the specific circumstances and timing
• Certain services and promotional offerings may be non-refundable
• Refund requests must be submitted in writing
• Processing times vary based on payment method

Please review our complete Refund Policy for comprehensive information.

7. Intellectual Property Rights

7.1 Company Ownership

All content on our Website and in our Services, including but not limited to:

• Text, graphics, logos, images, and photographs
• Videos, audio recordings, and multimedia content
• Software, code, and technical elements
• Training materials, methodologies, and frameworks
• Trademarks, service marks, and trade names
• Design elements and overall "look and feel"

Are the exclusive property of Synthovate Professional Training or our licensors and are protected by copyright, trademark, and other intellectual property laws.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to:

• Access and use our Website for personal, non-commercial purposes
• Use training materials provided to you for personal development
• Reference techniques learned in our programs for your professional activities

This license does not permit you to:

• Reproduce, distribute, or publicly display our content without permission
• Create derivative works based on our materials
• Use our materials for commercial training or coaching purposes
• Remove copyright or proprietary notices
• Reverse engineer any software or technical elements

7.3 User Content

Content you submit to us (testimonials, feedback, suggestions) may be used by us for:

• Marketing and promotional purposes
• Service improvement
• Training material development

You retain ownership of your content but grant us a worldwide, royalty-free license to use, reproduce, modify, and display it.

8. Confidentiality

8.1 Client Confidentiality

We respect your privacy and maintain confidentiality of:

• Personal information you provide
• Training session content and discussions
• Professional goals and challenges you share
• Materials you provide for coaching purposes

8.2 Exceptions

Confidentiality obligations do not apply to information that:

• Is publicly available through no fault of ours
• Must be disclosed pursuant to legal requirements
• You explicitly authorize us to disclose
• Is necessary to protect our legal rights

8.3 Testimonials

We may request permission to use your feedback as testimonials. Use of testimonials requires your explicit consent, and you may:

• Request anonymization or use of first name only
• Review testimonials before publication
• Withdraw consent for future use

9. Disclaimers and Limitations of Liability

9.1 Service Disclaimers

Our Services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied, including but not limited to:

• Implied warranties of merchantability or fitness for a particular purpose
• Warranties regarding accuracy, reliability, or completeness
• Warranties of uninterrupted or error-free service

9.2 No Guarantee of Results

While we employ proven methodologies and experienced coaches:

• We do not guarantee specific outcomes or results
• Success depends on multiple factors including individual effort and circumstances
• Past client results do not guarantee future outcomes
• Career advancement depends on factors beyond our control

9.3 Limitation of Liability

To the maximum extent permitted by law, Synthovate Professional Training shall not be liable for:

• Indirect, incidental, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Damages arising from your use or inability to use our Services
• Damages resulting from unauthorized access to your data
• Damages caused by third-party services or links

Our total liability for any claims arising from or related to our Services shall not exceed the amount you paid us for Services during the twelve (12) months preceding the claim.

9.4 Jurisdiction-Specific Provisions

Some jurisdictions do not allow limitation of certain warranties or liability. In such jurisdictions, our liability is limited to the extent permitted by law.

10. Indemnification

You agree to indemnify, defend, and hold harmless Synthovate Professional Training, its officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

• Your use or misuse of our Services
• Your violation of these Terms
• Your violation of any rights of third parties
• Your violation of applicable laws or regulations
• Content you submit or transmit through our Services

11. Termination

11.1 Termination by You

You may terminate your use of our Services at any time by:

• Discontinuing use of our Website
• Contacting us to close your account
• Following cancellation procedures in your service agreement

Termination does not relieve you of payment obligations for services already rendered.

11.2 Termination by Us

We reserve the right to suspend or terminate your access to our Services immediately, without prior notice, for:

• Violation of these Terms
• Fraudulent or illegal activities
• Non-payment of fees
• Abusive or disrespectful behavior toward our staff
• Any conduct we deem harmful to our business or other users

11.3 Effect of Termination

Upon termination:

• Your right to use our Services immediately ceases
• You must cease using all materials provided to you
• Provisions regarding payment, liability, and intellectual property survive termination
• We may delete your account information in accordance with our retention policies

12. Dispute Resolution

12.1 Informal Resolution

Before initiating formal proceedings, you agree to contact us to attempt informal resolution of disputes:

• Email: [email protected]
• Phone: +385163693425

We commit to good-faith efforts to resolve disputes amicably within thirty (30) days.

12.2 Governing Law

These Terms are governed by and construed in accordance with the laws of Japan, without regard to conflict of law principles.

12.3 Jurisdiction

Any legal action or proceeding arising from or related to these Terms or our Services shall be brought exclusively in the courts of Osaka, Japan, and you consent to the jurisdiction of such courts.

12.4 Arbitration

If informal resolution fails, disputes may be resolved through binding arbitration in accordance with the Commercial Arbitration Rules of the Japan Commercial Arbitration Association, with proceedings conducted in Osaka, Japan.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon:

• Posting updated Terms on our Website
• Updating the "Last Updated" date
• Notifying you via email for material changes (where appropriate)

Your continued use of our Services after modifications constitutes acceptance of the updated Terms. We encourage you to review these Terms periodically.

If you do not agree to modified Terms, you must discontinue use of our Services.

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Synthovate Professional Training regarding our Services.

14.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

14.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

14.4 Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign our rights and obligations without restriction.

14.5 Force Majeure

We shall not be liable for failure to perform obligations due to circumstances beyond our reasonable control, including:

• Natural disasters
• War, terrorism, or civil unrest
• Government actions or regulations
• Pandemics or public health emergencies
• Telecommunications or Internet failures
• Strikes or labor disputes

14.6 Relationship

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Synthovate Professional Training.

14.7 Third-Party Rights

These Terms do not confer any rights or benefits to third parties.

14.8 Language

These Terms are prepared in English. In the event of any conflict between English and translated versions, the English version shall prevail.

15. Contact Information

16. Acknowledgment

BY USING OUR WEBSITE AND SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS AND CONDITIONS, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT USE OUR SERVICES.

These Terms comply with Google Ads policies and applicable consumer protection regulations in Japan.